Bye Bye Charter

On Friday I noticed the headline of the local Madison newspaper said that Charter Communications (our cable, Internet and telephone provider) is almost $7 billion in debt and may be filing for bankruptcy. The primary investor, Microsoft co-founder Paul Allen, may also be looking to sell the company. I could not help but crack a little smile. I feel bad for the people that work there, but I would not miss Charter at all, they are near the top of my list of companies that I truly hate. They do literally nothing right, or not well enough. They are a television company that has no clue about HD, provide Internet access to the entire city using a single DNS server that often goes down, and generally have way overpriced services because they are a virtual monopoly here.

The DVR (Digital Video Recorder) they offer is pathetic, full of ads while you are trying to find a show to watch or record, service that is flaky (especially during football games for some reason), and has a very small 160GB hard drive. The machine is always complaining that it is full and telling me to delete some shows. This in a day when 2TB (terabyte) drives can be had for less than $100. There is just no excuse for this level of incompetence. When your business is TV, you had damn sure better do it very well. So with half-baked TV, they branched out into Internet service and telephone, which is only marginally better than their TV service.

The icing on the cake came when I opened the latest bill from them on Friday, $255. It used to be $197, which is a lot but included TV, Telephone and Broadband Internet, so it was sort-of worth it. When I called their customer service I was told that my 6 month promotional pricing had expired and this was the new price. The guy offered to put together another similar package for me, but the price was still much more than we previously paid. The bill also included 2 DVR's, though we only have one. Last month I returned an old SD receiver for a HD receiver, which is supposed to be $5/month. The person there much have entered it as a HD DVR, because they charged me $30 for it. The "customer service" guy that I spoke to insisted that I must have 2 DVR's and could not correct the bill. To straighten this out I will have to go to the Charter office on the other side of Madison.

Well I will be visiting their office next week for sure, when I return all of this equipment and cancel my Charter services. I contacted TDS and have scheduled an installation of their telephone and DSL service, with DISH Network satellite TV. The DSL will be a little slower than Charter, but still fast enough. The TV service should be a LOT better than Charter and their DVR is also much more capable and modern. I locked into a 2-year agreement with them for about $130/month, roughly half of what Charter is now charging me.

Some companies are so poorly run that they deserve to go out of business. Circuit City was one of them, Charter is another. I hope they do fail because they priced themselves right out of the market and have been totally and completely beaten by their competition.