Enough is Enough

Let me preface this blog by saying that I am not a racist, not at all. I don't care what color you are, what your ethnic background is, your religious beliefs (as long as you keep them to yourself), etc. Now, with that little disclaimer out of the way...

What the hell is up will all the Indian call centers? I had to call Capital One to update my address. Indian call center. Then I called HSBC to do the same. Indian call center. Then it was CitiFinancial's turn, since they financed my truck. Indian call center.

Now I wouldn't have a major issue with this, if these people could freakin' speak English. Maybe it's me, but I cannot understand hardly anything they say, and have to ask them to repeat things over and over again. If you are going to be working in a call center answering calls from American's, you need to speak fluent and clear English, or Spanish. But what they hell do they speak? And why do all of these companies think it's such a great idea to have their call centers there? Yeah, I know the answer, it's cheap.

So that is what Capital Once, HSBC, CitiFinancial, Dell, Microsoft and all the others think we as customers deserve. Before I open my next credit card or take out a loan, I am going to call the potential creditor's customer support number. If I cannot understand them saying hello, I will look elsewhere.

And that is not something wrong with India, that is something wrong with America.